who we are
Business management solutions
Centric Business Management Solutions
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System Process Analysis - how effective and efficient are your processes?
Sales process analysis – are you effectively managing and maximizing your process from leads, to quotes, to close? Do track your lost business?
Sales force compensation – commission versus base pay
Effective Customer Satisfaction processes – the lack of complaints is not a measure of customer satisfaction
ISO 9000
- Complete ISO 9001 system implementation - from cradle to grave
- GAP Analysis – where are you now versus where you need to be to be ready for certification
- Conduct Internal Audits as required by 8.2.2 of ISO 9001:2008 – for those already certified - a fresh set of eyes and perspective on your Quality Management System
- Facilitation of Management Reviews as required by 4.x.x. of ISO 9001:2008
- Internal Auditor training – improve the effectiveness of your internal auditors
Centric is a sole proprietorship, full service, Business Management Consulting company. The Centric principal has more than 45 years of business management experience, with the last 23 years focused on ISO 9000 certification, system implementation and consulting, GAP analysis and Internal Audit services. Experience includes 6 years as an auditor with ABS and 9 years with DNV – two of the largest ISO 9001 certification companies in the world
Business Management Solutions
- 2 day Internal Auditor training class
- Employee orientation on ISO 9001 requirements and methods of compliance
- Writing effective Nonconformity Reports
- Effective Root Cause Analysis
Do you belong to an industry or professional association that could benefit from a “What is ISO 9000?” presentation – we can help – call 832-BUY-9001 / 832-289-9001 for more information